Terms and Conditions
1:Who are we and our contact details
1.1 We are Greedy Vegan’ and we’re a company that is registered in England and Wales.
1.2 You can get hold of us by emailing us at hungry@greedyvegan.uk
2: What do these terms do, and why are they important?
Please read these terms and conditions carefully before you place an order with us via the website. They contain important information including:
- How we will provide you with the goods that you have ordered
- Our payment terms and delivery times
- The situations in which this contract may be amended or cancelled by you or by us.
- What you should do if there is a fault with the goods that we have provided you
- How we will use your personal details as well as other matters
2.1 We only sell our goods in the UK (Currently only delivering to South West London).
3. Your personal information
3.1 How we use your personal information that you have provided us:
Find more information on this below under ‘Privacy Policy’ (link to section).
4. Order Process and the contract between you and us
4.1 When you place an order with us, the legal contract between you and us will come into place once you have received your order confirmation email. This then starts the contract between you and us, and we then have an agreement to fulfil you with that order. If for any reason we cannot fulfil a product we will substitute it for another option or we will provide you with a double of one of the other products you have ordered.
If for any reason we are unable to complete your order for you we will issue you with a refund for that box to the card that you provided us with at the time of purchase.
5. About the goods
5.1 You will be responsible for the products and packaging from the point at which we deliver them to you. We clearly state on our website that the delivery of the goods will be on a Friday, the box will be left in the safest place possible deemed by our driver and we will not be liable for weather damage or the products not being as chilled once received.
5.2 The dates on the products are your responsibility to read and consume accordingly. We will always try to provide the longest possible dates on the products, but where it may not be possible all the time, it is your responsibility once received.
5.3 If we provide advice to you on recipe cards or consumption you should follow those carefully. We are not liable to you for any damage that is caused due to your failure to follow advice or instructions.
5.4 Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness or performance completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
5.5 Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
6. Changes to goods
6.1 If you would like to make changes to your order, you can do so up until 10pm 3 days before delivery. For example on the Tuesday before the Friday delivery. However, if you miss this deadline and still want to change your order, please contact us as soon as you can, as we may be able to help you but nothing is guaranteed. If the change to the order is possible we will need you to confirm that you are happy for us to continue so we know how to fulfil your order appropriately.
6.2 If you are a subscription customer, your order will automatically be repeated unless changed in your portal before 10pm on the Tuesday before the Friday delivery. Again, if you have missed the deadline for changing your order, please contact us as soon as possible and we will see if we can make any alterations, but there is no guarantee that this is possible. If the change to the order is possible we will need you to confirm that you are happy for us to continue so we know how to fulfil your order appropriately.
6.3 There may be a case where we need to change your order, please refer to section 4.1 about how to proceed with letting us know whether you're happy for the change or if you would prefer to not proceed with the change.
7. Payment details
7.1 The price of the goods will be the one stated on the website at the time of purchase.
7.2 We make every effort to ensure that we do not make any errors to the prices in which we charge you. If for any reason an error has occurred we will ensure that we refund you the difference you only pay the correct amount.
7.3 Any costs for delivery of the goods and other costs associated with the goods will be the amount stated on the website at point of purchase.
7.4 When you need to pay us depends on whether the goods are a one off purchase or provided on a subscription basis.
7.4 a When ordering a one off purchase product, you will need to pay for the goods at the point of order entry.
7.4 b. For subscriptions to goods you must pay weekly, bi-weekly or monthly (depending on the option you chose) and on the day on which you set up the subscription.
7.5 We accept payment by debit or credit card
7.6 We may offer new and/or existing customers special offers from time to time. We reserve the right to terminate or modify discounts at any time without prior notice and at our sole discretion.
8. Delivery of goods
8.1 The delivery of goods due to being a small business at this stage will only be on a Friday and this will be clearly stated on our website. You have the opportunity to indicate a safe place location but once dropped off as indicated in section 5.1 we will not be liable to any damage after delivery.
8.2 We will try to give an indication of drop off time on the day of delivery and if the delivery is going to be late due to circumstances that are out of our control we will inform you in advance to let you know about this.
8.3 If you are not going to be in and have forgotten to specify a safe place, we will place your box in a safe place deemed by our reliable driver and any goods that are stolen or damaged, we will not be liable for.
8.4 If there is a significant delay to delivery which is out of our control due to having a contract with you, we will re-arrange our delivery date and inform you of the new delivery date.
9. Suspension
9.1 If something happens which means we have to suspend the delivery of goods to you for example:
9.1 a. We have to make minor technical adjustments to resolve technical issues
9.1 b. To update the goods to implement a change in law or any other regulatory requirement, then we will contact you to let you know.
9.2 We will try and let you know in advance of any suspension unless it is an emergency - in which case we will let you know as soon as possible.
9.3 If we do suspend the supply of goods, your pay will be adjusted accordingly and so you do not pay for anything that has not been delivered to you during the period of suspension.
9.4 You are also able to add temporary suspension to your subscription if you are going to be away. But as per Section 14 we will need to know of this pause 3 days before delivery.
10. Responsibility for and ownership of goods
10.1 You will be responsible for goods from the point at which we deliver the goods to you.
10.2 You will only own the goods when we have received full payment for them.
11. Your Obligations
11.1 We will inform you during the order process of any information that we need from you in order to provide you with the goods.
11.2 If you don’t provide us with the correct information required in a reasonable time or the information that you have provided is not accurate, we may have to cancel your order or we may charge you for any costs that have consequently been incurred.
12. If there is a fault with the goods
12.1 We hope that you are satisfied with the goods that we have provided to you and we undergo a thorough examination of all the products before we package them and deliver them to you, therefore if there is a fault with the goods then this would have happened during delivery for example:
12.1 a. If the goods have been left outside for too long and there has been a fault as a result of this, please refer to section 5.1
12.1 b. If you were there to receive the goods, however there was still a fault with the goods which could have occurred during delivery, please feel free to contact us about this and we will see what we can do. We ask that it is within 3 days of the delivery.
12.2 We try our best to ensure that our products are perfect 100% of the time, but we are sure you will agree that this is not always possible. But we must provide goods to you that meet your consumer rights
12.3 If you need to understand more about what your consumer rights are, please contact Citizens Advice on www.citizensadvice.org.uk or you can call 03454 04 05 06 or you can contact your local Trading Standards Department.
13. Our liability if you suffer loss or damage
13.1 If we do not comply with any section of these terms and conditions, or if we do not use reasonable care and skill in providing the goods to you, then we are liable to you for loss and damage that you suffer and that we cause, so long as the loss or damage that is caused is foreseeable. Loss or damage is ‘foreseeable’ if it is obvious to a reasonable person that it will happen because of us breaking the contract, or if it is obvious that it might happen because of something that you told us about when we entered the contract.
13.2 We do not limit or exclude our liability to you, where we are not allowed to do so by law. This means that we do not limit or exclude our liability for death or personal injury due to our negligence (or negligence of our employees or subcontractors), for fraud, for breach of your legal rights in relation to the goods (a summary of which is set out in section 12.2) or for providing you with defective items under the Consumer Protection Act 1987.
13.3 We only provide goods for private and domestic use. We do not provide them for business or commercial use. If you do use the goods for business or commercial use, we will have no liability to you for loss of profit, loss of business, loss of opportunity or loss of goodwill.
14.Your rights to cancel the contract
14.1 As our Products contain fresh and perishable food, you are not entitled to the "normal" right to return goods within 14 days after the day you receive them, simply if you change your mind.
14.2 You have a right to cancel an order (or the whole subscription) if you notify us before 10pm 3 days before delivery. For example, our delivery is on a Friday so we need to know by 10pm on Tuesday of any cancellations which we will not charge you for.
14.3 In order to action the cancellation you can do so in your consumer profile on our website. Alternatively if you have any issues you can contact us via email at hungry@greedyvegan.uk and we can assist you as best we can.
14.4 In addition to your rights to cancel, if any of the following circumstances apply, you have the right to cancel the contract immediately
14.4 a. If we have informed you that there was an error with the price on our side and consequently you no longer want to proceed.
14.4 b. If we have informed you that we need to make major changes to the goods (See Section 9.1) and you don’t want to proceed after the change.
14.5 There is a significant delay with providing your goods to you, because of circumstances that are beyond our control and you don’t want to proceed with our alternative delivery date as specified in section 8.4 you are able to cancel your order.
15. If we stop providing goods
15.1 If the goods with which we provide you are provided on an ongoing or subscription basis (and are not a one-off purchase), we may decide at some point in the future to stop providing them. If we decide to stop providing them, we will contact you at least one week before we stop providing them, to let you know. If you have made payment for goods that we will no longer be providing to you, we will give you the relevant refund for what you will not receive.
16. Subscriptions
16.1 By subscribing to a Greedy Vegan box you are agreeing to pay recurring periodic payments for an indefinite time until deactivated by you or us.
16.2 The subscription plan consists of an initial charge and then followed by recurring charges as agreed to by you. By entering into this agreement, you acknowledge that your subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to deactivation.
16.3 If you have any changes, queries or would like to cancel your order or subscription, simply do it through your portal on our website or drop us an email at hungry@greedyvegan.uk This must be arranged before 10pm, 3 days before the next delivery. Any changes after this time may not be accepted. Although we’ll always try to accommodate you if we are able to.
16.4 We may change our prices by giving you notice by email at least 15 days before any price change takes effect. If you do not accept the new price you should cancel your subscription because payments taken after the notice period will be at the new price.
16.5 You can re-subscribe at any time following your cancellation, but we reserve the right not to permit re-subscription where we have previously elected to terminate a subscription by you.
16.6 We may cancel the subscription immediately by email notice at any time if any amount due to us is unpaid, or unjustifiably charged back.
16.7. We reserve the right to discontinue or otherwise modify any discount codes at any time without prior notice.